We enjoyed every part of our trip and everyone we encountered was friendly and professional. I highly recommend ordering to go if they are very busy, especially on the weekends. Within 20 mins we had our food and was on our way to our room to eat!! The pizza was delicious! And the bartender made sure we had extra napkins and plates to bring with us to the room. They were busy but we got right in at the bar, we placed our drink orders then ordered a pizza to go. We later decided to go to the Stadium Sports bar for dinner. The slots were tight as usual but we still won enough to continue playing for awhile. After getting unpacked we hit the casino for a little fun before dinner. The front desk staff for Friday night Jan 17th were ALL amazing! They deserve to be recognized for this! This is one of the many reason we continue to frequent Belterra. I was amazed at the level of professionalism, friendliness and speed to correct the issue. The lady quickly apologized for the inconvenience and got us switched to the right room. They had us in a regular king room with a standard shower/tub combo. I always book the deluxe room with separate glass shower and jacuzzi tub.

So I immediately went back down to the front desk to see if we could switch to the type of room I had orginally requested. When we went to our room it wasn't the same room that I had booked when I called the wk prior to set up our trip. My husband and I celebrated our Anniversary with a night out at the boat! At arrival we got checked into our room by a very friendly front desk staff. The bed was comfortable and we slept like rock stars. As tired as I was I couldn't help taking a bath in the big tub and indulge in the complimentary bath salts. After our long evening of gambling my hubby and I headed up to the room and found Elizabeth hooked us up with a suite! Here I was expecting a dinky comped room and she surpassed my expectations again. Our host Elizabeth is THE BEST! She was happy to help in getting us reservations for the room and treating us to dinner at 19 Steakhouse (ask for 'Server Michael' he's fantastic and never disappoints). However, being a special outing for my birthday my husband asked our host to help secure us a room. Since I'm a short drive we've never taken advantage of the comped room. While we visit regularly last weekend was the first time staying at the hotel. The staff has always been very friendly and the bartenders who are definitely overworked still flash a smile when you go for a drink. I often spot housekeeping removing empty bottles and beverages from the floor. My husband and I visit Belterra often and usually have decent luck at the machines.

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